NON-EMERGENCY MEDICAL TRANSPORTATION
The ride that shows up. Every time.
Missed rides become missed appointments, and missed appointments put health at risk. Helper Group Logistics provides on-time pickups, trained drivers, and door-through-door care across North Carolina, South Carolina, southern Virginia, and northern Georgia.
Guided by care. Driven by trust.
Medical transportation, matched to the rider
From a single appointment to a recurring dialysis schedule, we match the schedule and the driver to each rider's needs. You tell us where you need to be. We manage everything between your door and theirs.
Ambulatory Rides
Steady support from your door to the front desk. Our drivers walk with you, not ahead of you, and stay until you are checked in.
Wheelchair Transport
Wheelchair-equipped vehicles with hydraulic lifts and proper securement. Our drivers handle boarding, secure every chair, and stay with you from your door to check-in.
Stretcher Transport
Non-emergency stretcher transport for riders who cannot sit upright. Trained two-person teams, safe transfers, and the same door-through-door standard.
Standing Orders and Facility Contracts
Dialysis, wound care, therapy, adult day programs. Recurring schedules locked in so your patients never wonder if the ride is coming.
This company started with a missed ride
Our founder's grandmother, Edna Smith, missed healthcare appointments she needed because transportation fell through. Not once. Again and again. Watching that happen to someone she loved became a commitment.
Build the transportation company families wish existed. One where the driver arrives early, walks you inside, and treats every rider with the same care they would give their own family.
"Every policy we have traces back to her. That is not a slogan. That is the standard."
What that standard looks like on every trip:
- Drivers scheduled to arrive ahead of pickup time
- Help from your door, through the building, to check-in
- Your fare quoted before you book
- The return trip planned before the first mile is driven
- A real answer when you call, any hour, any day
Your ride, from first call to safely home
Five steps. No surprises. Your return trip is part of the plan from the start.
Call or book online.
Tell us your pickup location, destination, and when you need to be there. That is all we need to start. Our line is answered around the clock.
Get your exact fare.
Every quote comes from our standard rate sheet, based on your trip type and mileage. You get your price before you book. If anything about the trip changes, we tell you before the ride, not after.
We confirm the day before.
A reminder by text or call, so you and your family know the ride is confirmed.
Your driver arrives early.
We schedule to be there ahead of time. Your driver assists you from your door, secures every rider properly, and walks you in to check-in.
The return trip is already planned.
When your appointment ends, your ride home is part of the plan, not a new phone call. If the appointment runs long, we adjust.
A fleet built for medical transportation
Every vehicle in our fleet is maintained, inspected, and equipped for the riders it serves.
- Ambulatory vehicles and wheelchair-equipped vans with lifts and securement.
- Professional passenger assistance and safe boarding
- Regular safety inspections and preventive maintenance
- Clean, climate-controlled, and sanitized between trips
Built for riders, families, and the people
who coordinate care
Riders and Families
Seniors, riders with disabilities, and anyone who needs dependable transportation to medical care. A companion is welcome to ride along.
Facilities and Case Managers
Dialysis centers, clinics, rehab facilities, and adult day programs. Standing orders, reliable schedules, and a direct line when plans change.
Brokers and Payers
Clean trip documentation, on-time performance, and responsive communication. We meet your reporting requirements and your members' needs.
Fully insured
Background-Checked Drivers
Every driver is trained in passenger assistance and defensive driving before their first solo trip. Facilities and agencies with contracting requirements, we are built for your bid.
Serving the Carolinas and the region around them
Based in Charlotte, with long-distance medical transportation as a core service. A specialist several hours away is within reach.
- North Carolina, statewide
- South Carolina, statewide
- Southern Virginia
- Northern Georgia
If your trip starts or ends outside this area, call. We will confirm coverage for your route right away.
Helper Group Logistics service area: North Carolina, South Carolina, southern Virginia, and northern Georgia.
Building a transportation business of your own?
We built the systems behind this company, and we teach them. Helper Group Inc. offers the training, tools, and infrastructure we operate every day, so you can build on a foundation that is already proven.
Common questions, clear answers
How far in advance should I book?
We recommend booking as early as possible to ensure availability for your desired time.
What do you need from me to give a quote?
Please provide your pickup location, destination, and any special requirements.
Can a family member ride along?
Yes, family members or caregivers are welcome to ride along.
Do you take insurance or broker trips?
Insurance and Medicaid trips are handled by phone, not through this form. Call us and we will walk you through it. Broker and facility accounts, ask about contract rates.
What happens if my appointment runs long?
If your appointment runs long, please let us know so we can adjust the return trip schedule.
Is this an ambulance service?
No, we provide non-emergency medical transportation services.
Request a ride or a quote
Call for an exact fare in minutes, or send your details and we will reach out to confirm your ride.
Fastest way: pick up the phone
A quote takes minutes. We only need your pickup location, destination, and trip type. Every fare comes from our standard rate sheet, quoted while you are on the phone.
Call us 24/7
704-282-0080
Email us
Facilities and brokers:
Ask about standing orders and contract rates. We will build a schedule around your patients.
Send Your Details
For an exact fare right now, call. Quotes are generated from our standard rate sheet while you are on the phone.
Non-emergency medical transportation serving North Carolina, South Carolina, southern Virginia, and northern Georgia.
Helper Group Logistics is a DBA of Helper Group Inc.
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