Terms of Service

Last updated: September 21, 2026

These terms apply to rides booked with Helper Group Logistics, a DBA of Helper Group Inc., and to use of helpergrouplogistics.com. By booking a ride you agree to them.

Our service

We provide non-emergency medical transportation, student transportation, and general passenger transportation. We are not an ambulance service. For a medical emergency, call 911.

Booking

• Rides must be booked at least 24 hours before pickup. Same-day and weekend requests are reviewed case by case and are not guaranteed.
• A request sent through this website is not a confirmed ride until we confirm it by phone or text.
• Wheelchair and stretcher trips are arranged by phone only and are not booked through this website.

Fares and payment

Fares come from our standard rate sheet based on ride type and distance and are quoted before booking. If trip details change, the fare may change, and we will tell you before the ride.

Cancellations, no-shows, and refunds

• Cancel at least 24 hours before scheduled pickup for a refund of prepaid fares.
• Cancellations inside 24 hours are not refunded.
• Riders should be ready 10 minutes before and up to 10 minutes after the scheduled pickup time. If the rider does not come out during the pickup window, the van leaves and the fare is forfeited.
• On routes, the van does not return for a missed rider. We may offer a later stop where the rider can meet the van. Missed rides are not refunded.

Rider conduct

• All riders must stay seated with seatbelts fastened while the vehicle is moving.
• No eating on the van.
• We may refuse or end a ride for unsafe, abusive, or unlawful behavior.

Timing

Arrival times depend on traffic, weather, and other stops on a route. We plan for on-time arrival but do not guarantee an exact minute.

Text messaging program

Helper Group Logistics ride notifications: by opting in, you agree to receive texts about your ride, including confirmations, reminders, and updates. Marketing texts are sent only with separate consent. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

Limitation of liability

To the extent allowed by law, Helper Group Inc. is not liable for indirect or consequential losses, including missed appointments caused by events outside our control.

Governing law

These terms are governed by the laws of the State of North Carolina.

Contact

Helper Group Logistics, Charlotte, NC · 980-385-4901